Katalin Kupovics Flippin
7630 Culcourt Street
Dallas, TX 75209
469-212-3438
kkupovics1958@hotmail.com

 

KEY SKILLS

·   Microsoft Word, Excel, Access, PowerPoint 2003-2013  ·  WordPerfect  ·  Apple Mountain Lion 10.8

·   HIT/EMR  ·  Sales ·  Clerical ·  Administrative Assistance/General & Executive  •  Office Support   

·   Customer Service  Typing 77 wpm  ·  Ten Key  ·  Data Entry  · Writing  ·  Copywriting  ·  Proofreading

·   Research ·  Legal Transcription · Medical Terminology  ·  Troubleshooting/Problem-Solving

PROFESSIONAL EXPERIENCE

Robert Half/OfficeTeam.  Dallas/Irving, TX:  June, 2013 – Present; Clerical/Customer Service/Data Entry;

 

E-Tech, Inc.  Dallas, TX:  October, 2012 – January, 2013; Online Sales Consultant for global communications corporation’s products and services, online Chat Service to answer questions, provide additional information, render excellent customer service and resolve customer issues. Light technical assisting three customers simultaneously;

Client:  Apple, Inc.

 

Macy’s, Inc.  Dallas, TX:  September, 2010-October, 2011; Sales Associate – Ready to Wear; Customer Service, Sales, POS Cashier; Meeting Sales & Promotions Quotas;   Generating average daily sales of over $2,000;                                                                        

TelVista, Inc. Dallas, TX:  February, 2007-July, 2010; Technical Support/Customer Service Agent/Advisor Resolving client technical issues for average of 60 customers/day.  Providing customer support, defining the issues, troubleshooting, resolution and customer instruction for Internet, video & phone issues.  Meeting criteria of successful problem resolution and positive customer experience within 12.30 minutes, while adhering to quality guidelines.   Consistently meeting quality goals:  Agent of Week, Agent of Month.   Client: Verizon DSL, FIOS.   

IRAM Associates  Love Field Airport, Dallas, TX: 2006;   Passenger Assistant, Customer Service Representative – Assisted passengers daily with personalized transport to and from their flights, ground transport, various customer services upon passenger request.   Client - Southwest Airlines, Continental Airlines.  

Green Mountain Energy Plano, TX:  2005; Sales Associate and Customer Service  Representative

Education/Information/Sales providing alternative energy to residential consumers, built solid customer base for hydraulic and wind turbine energy provider.  Generated over $10k in customer base.

                                                                                                                                                      

Education:Argosy University Online.  Masters Program.  Health Services Management. Current.

Job Training Institute, Dallas.  CEHRS Certification through NHA

University of Texas at Arlington. Paralegal Certification

University of New Hampshire, B.A. Communications/History

 

Volunteer Work:Piano Entertainment various retirement communities, churches

NorthPark Presbyterian Church, Dallas, TX - Tenor in Church Choir, Piano, Bell Choir

Oak Lawn United Methodist Church, Dallas, TX - Tenor in Church Choir, Piano, Bell Choir

Oak Lawn Community Outreach through OLUMC, Dallas, TX – Clothes Closet